When the purchase is crystal clear but logistics gets stuck

Client location: Europe
Logistics mode: FCA
Project title: Outdoor modular LED screens
Objective: End-to-end purchasing support as a single point of contact in China. Logistics and export assistance as the seller of record.

Intro

The client planned to purchase outdoor LED screens in China for supermarket outdoor advertising. They asked us to act on their behalf and handle the process end-to-end, including export handover.

Service scope

  • Source and vet a reliable supplier in China
  • Supplier management — confirm specifications, technical details, lead times, and terms
  • Place the order and handle payment to the supplier
  • Visit the supplier in China for a final check before packing and dispatch
  • Assist with freight coordination to the destination and handle export handover

Results

The shipment arrived at the final destination in good condition. The screens were installed on site and worked as expected.

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