SinaFirst Limited
SinaFirst Limited

When the purchase is crystal clear but logistics gets stuck

Telecom equipment — China-side logistics & export
Project location: Africa
Logistics mode: EXW, FCL
Service scope: Agent in China “Specified”
An African internet provider purchased telecommunications equipment from a supplier in China. Procurement was handled by the client. After payment, logistics became an issue — the supplier was unwilling to handle any logistics in China or arrange export. There was also a buyer–seller misunderstanding that wasn’t getting resolved. The client asked us to act as their Agent in China and manage the process end to end.

Service Delivery:

We contacted the supplier, arranged pick-up and domestic logistics, coordinated container loading, completed export customs clearance, booked the container, and shipped the cargo to Africa, providing the client with the Bill of Lading.

Outcome:

  • China-side logistics and export handled end to end.
  • Goods shipped to Africa.
  • BL issued as instructed by the client.

Key Takeaway:

When purchasing in China, look beyond the supplier’s price and plan efficient logistics in advance.
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Guides & articles

Chinese Product Packaging: What You Need to Know.
A little extra effort upfront can save you major headaches later:
Buying Products from Chinese Domestic Suppliers? Here’s What You Should Know.
A product made for China’s domestic market is not the same as its export version.
Looking for the “Top Supplier ” in China? You’re Chasing a Myth.
There are no “best” or “worst” suppliers in China. That’s simply not how it works here.
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